Terms of Service

LEGAL AGREEMENT

By accessing the Hanar Sourcing platform or utilizing our services, you agree to be bound by the following terms and conditions.

🔍 SOURCING & QUALITY

Supplier Relations & Inspections

Verification: While we conduct rigorous audits, Hanar Sourcing acts as a facilitator. Final product choice remains the client's responsibility.
Quality Control: We provide on-ground inspections; however, specific product warranties are provided by the manufacturer, not Hanar Sourcing.

🚚 LOGISTICS & DELIVERY

Shipping & Liability

Risk Transfer: Unless otherwise agreed in a specific contract (Incoterms), risk of loss passes to the client upon delivery to the carrier. Delays: While we maintain a 90% on-time rate, we are not liable for delays caused by customs, global port congestion, or "Force Majeure" events.

💳 PAYMENTS & FEES

Financial Transactions

Quotes: All RFQ results are valid for a limited time due to fluctuating global market prices.
Service Fees: Fees for sourcing, branding, and logistics are non-refundable once the operational process has commenced.

⚖️ DISPUTE RESOLUTION

Jurisdiction & Governing Law

These terms are governed by the laws of the regions in which we operate (China/Iraq). Any disputes shall be settled through arbitration in our primary regional offices before proceeding to legal litigation.

🚫 PROHIBITED CONDUCT

Platform Usage

Users are prohibited from using the ZiBox/Hanar platform to facilitate the trade of illegal goods, counterfeit items, or any materials that violate international trade sanctions.